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IT Support Executive

Intechnica

Manchester

Posted: 16 January, 2018

How to apply:

Send your cv to

Position details:

An opportunity has arisen for an IT Support Executive to join our team. Reporting into our Head of Digital Platform you will work with our Infrastructure Manager in supporting administration of inhouse software, desktop support and troubleshooting in Windows Server (2008/2012/2016 and Windows (10/8/7) environments.

You will be responsible for maintaining a comprehensive asset register and warranty database as well as supporting security systems linked to the IT network.An opportunity has arisen for an IT Support Executive to join our team. Reporting into our Head of Digital Platform you will work with our Infrastructure Manager in supporting administration of inhouse software, desktop support and troubleshooting in Windows Server (2008/2012/2016 and Windows (10/8/7) environments.

You will be responsible for maintaining a comprehensive asset register and warranty database as well as supporting security systems linked to the IT network.

Skills & Experience

- Knowledge of Windows based operating systems and troubleshooting common problems
- Understanding of network infrastructure and technology
- Understanding of computer hardware and peripherals
- Analytical and problem-solving skills are essential across a broad spectrum of ICT disciplines
- Ability to prioritise work received via telephone, email and helpdesk based on business or user impact
- Effective communication skills and the capability to deal firmly with external support contractors to ensure levels of service are attained at all times
- Excellent organisation and time management skills
- Must understand the concept of internal customers and ensure that internal stakeholders remain confident in the ability of the firm's systems to deliver

About Us

Intechnica was founded in 2006 and since then has grown rapidly, becoming one of GP Bullhound’s top 50 fastest growing technology businesses and ranked #4 in Silicon Republic’s top 12 tech companies making it in Manchester.

Our mission is to help companies make the most of the digital revolution. We help companies of all sizes get the best out of their applications and the teams that run them. People turn to us to solve complex problems.

We are a software engineering first company, working with brands as well as our own products. Each role we recruit for has its own unique set of skills, but everyone in our company shares the same passion for what we do.

So, if you want to be part of an ambitious team that’s dedicated to creating better software, join us!

Benefits

Flexible working: we trust people to do the right thing and don’t watch the clock
Social Events: Summer BBQ and Christmas Party, plus monthly events organised by our Social Committee.
Lunch & Learn: listen to and learn from people talking about a topic they are passionate about, or host one yourself in whilst lunching on yummy pizza.
Great career progression: as a fast-growing company, there is plenty of opportunity to show what you can do
We value technical skills for their own sake: you don’t have to go into management to get on
Have your voice heard: with an average of five people per squad, teams are big enough to be supportive but small enough for everyone to be heard.
Personal pension
Company funded medical benefit
Life assurance: four times your salary for your beneficiaries
Childcare vouchers
25 days holiday: (plus bank holidays)
Cycle to work scheme
Free food: breakfast, fruit and snacks